/  Services

What we automate.

Three systems. Each one solves a specific place your business loses leads or repeat business — and each runs without you touching it.

Flagship service

Lead-to-Speed

The moment a prospect submits a form or enquires online, they get a reply — in under 60 seconds, any time of day.

The problem it solves

Most leads go with whoever responds first. A form submitted at 9pm sits untouched until the next morning — by then it's already gone to a faster competitor.

How it works

  1. Lead submits a form or enquiry.

    Website, Facebook, Google — wherever it lands.

  2. Latchfast replies immediately.

    A text or call goes out within 60 seconds, in your name.

  3. You get notified.

    You see the enquiry and the reply, so you can pick up the conversation.

Who it's for

Any business taking online or phone enquiries
Owners who can't monitor enquiries around the clock
Businesses competing on responsiveness
Service 02

Missed-Call Text-Back

When you can't answer, the caller gets an instant text instead of silence — so they don't just ring the next name on Google.

The problem it solves

You're on a job, in a meeting, or it's after hours. The phone rings, no one picks up, and the caller doesn't leave a voicemail — they just call someone else.

How it works

  1. Call goes unanswered.

    Any missed call to your business line triggers the system.

  2. Instant text goes out.

    The caller gets a friendly message saying you'll be right with them.

  3. Conversation stays open.

    They can reply by text while you finish what you're doing.

Who it's for

Trades and callout businesses often away from the phone
Single-site businesses without reception cover
Anyone whose phone rings outside opening hours
Service 03

Review Engine

A short, automatic message asks happy customers for a review right after the job or appointment — while it's still front of mind.

The problem it solves

Most satisfied customers never leave a review — not because they don't want to, but because no one asked them at the right time.

How it works

  1. Job or appointment completes.

    The system is triggered once the work is marked done.

  2. Customer gets a text.

    A short, polite request with a direct link to leave a review.

  3. Reviews build automatically.

    No manual chasing, no forgetting to ask.

Who it's for

Salons, dental practices and similar appointment-based work
Trades wanting a stronger Google review profile
Anyone relying on word-of-mouth and local search